---

This Privacy Policy explains how tepians ("we", "us", "our") collects, uses, stores, and protects personal information provided by visitors to our website and clients engaging our interior design services. It applies to all data collected through this website and through direct correspondence.

We operate from Jalan Telawi 3, Bangsar Baru, 59100 Kuala Lumpur, Malaysia. If you have questions about how we handle your data, please write to us at privacy@{{DOMAIN}}.

1. Data We Collect

1.1 Information you provide

When you submit an enquiry through our website contact form, we collect:

• Your name
• Email address
• Phone number (if provided)
• The content of your message, including any project details you choose to share

1.2 Information collected automatically

When you visit this website, certain technical data may be collected automatically, including:

• IP address and approximate location (country or city level)
• Browser type and version
• Pages visited and time spent on the site
• Referring website (where you came from)
• Device type (desktop, mobile, tablet)

This data is collected via analytics cookies if you have consented to analytics tracking. See Section 5 and our Cookie Policy for further detail.

2. How We Use Your Data

We use the information you provide to:

• Respond to your enquiry and discuss your project
• Communicate throughout the service engagement if you become a client
• Maintain project records and documentation during and after the engagement
• Send occasional information about our services, if you have consented to marketing communications

We do not use your data for automated decision-making or profiling. We do not sell personal data to third parties.

2.1 Legal basis for processing (under Malaysian PDPA 2010)

We process your personal data under the Personal Data Protection Act 2010 (Malaysia). The legal bases we rely on are:

• Your consent, where you have submitted an enquiry form or agreed to marketing communications
• Contractual necessity, where processing is required to perform our service agreement with you
• Legitimate interests, for website analytics and improving our service

3. Data Retention

We retain enquiry data for up to 12 months from the date of last contact if no project engagement follows. For active and completed project engagements, we retain project records for up to three years after project completion. After these periods, personal data is deleted or anonymised.

Analytics data collected through cookies is retained in line with the retention periods set by the respective analytics provider (typically 26 months for Google Analytics).

4. Data Sharing

We do not sell, rent, or trade personal data. We may share limited data with:

• Analytics providers (Google Analytics), solely for the purpose of understanding website usage, if you have consented to analytics cookies
• Email and document infrastructure providers we use to operate the studio (e.g. email hosting), under data processing terms
• No marketing platforms or advertising networks receive your personal data from us

Within client projects, floor plans and project documentation may be shared with contractors and suppliers directly involved in the project, with your knowledge and consent.

5. Cookies

This website uses cookies to remember your preferences and to understand how visitors use the site. You can manage your cookie preferences at any time through the cookie settings banner or by visiting our Cookie Policy page, which also contains browser-level instructions for managing cookies.

Essential cookies are required for the site to function and are always active. Analytics, marketing, and preference cookies are optional and only set if you consent.

6. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights regarding your personal data:

• Right of access — you may request a copy of the personal data we hold about you
• Right to correction — you may request that we correct inaccurate or incomplete data
• Right to withdraw consent — you may withdraw consent at any time; this does not affect processing carried out before withdrawal
• Right to limit processing — in certain circumstances, you may ask us to restrict how we use your data
• Right to cease processing for direct marketing — you may opt out of marketing communications at any time

To exercise any of these rights, contact us at privacy@{{DOMAIN}}. We will respond within 21 days.

7. Data Security

We take reasonable measures to protect personal data from unauthorised access, loss, misuse, or alteration. These include password-protected systems, restricted access to project files, and use of reputable email and document infrastructure providers with their own security standards.

No method of internet transmission is entirely secure. While we maintain appropriate safeguards, we cannot represent absolute data security for information transmitted via the internet.

8. Third-Party Links

This website may contain links to external sites (for example, map services). We are not responsible for the privacy practices of those sites. We recommend reviewing the privacy policy of any third-party website you visit.

9. Children's Privacy

Our services are directed at adults who own or are renting residential properties. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted data through this site, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated effective date. Continued use of this website following any changes constitutes acceptance of the updated policy.

11. Contact

For questions about this Privacy Policy or to exercise your rights:

• Email: privacy@{{DOMAIN}}
• Post: tepians, Jalan Telawi 3, Bangsar Baru, 59100 Kuala Lumpur, Malaysia